Yes, you can still serve chats in Zendesk after operating hours by manually assigning them. Once the operating hours have ended, the system stops automatically routing chats, but you can find these chats in the Unassigned tickets view.
By manually assigning these chats, you can continue to provide support and ensure that no customer queries are left unanswered. For further guidance, refer to the originalZendesk article.
To manually answer chat requests after hours in Zendesk, you need to assign them from the Unassigned tickets view. Once operating hours have ended, assigned routing stops assigning chats automatically. You can still manage these chats by manually…
After operating hours, chat requests in Zendesk are no longer automatically assigned. Instead, they remain in the queue and can be found in the Unassigned tickets view. This means that while the system won't assign them to agents automatically, you…