To manually answer chat requests after hours in Zendesk, you need to assign them from the Unassigned tickets view. Once operating hours have ended, assigned routing stops assigning chats automatically. You can still manage these chats by manually assigning them to yourself or other agents from the Unassigned tickets view.
This allows you to continue providing support even when your regular operating hours have concluded. For more detailed instructions, you can refer to the originalZendesk article.
After operating hours, chat requests in Zendesk are no longer automatically assigned. Instead, they remain in the queue and can be found in the Unassigned tickets view. This means that while the system won't assign them to agents automatically, you…
Yes, you can still serve chats in Zendesk after operating hours by manually assigning them. Once the operating hours have ended, the system stops automatically routing chats, but you can find these chats in the Unassigned tickets view. By manually…