Sending Emails to Multiple Zendesk Addresses
What happens if I send an email to multiple Zendesk support addresses?
When you send an email to multiple Zendesk support addresses, only one ticket will be created. Zendesk prioritizes the first email address listed in the TO: line and creates a ticket in that account.
If there are multiple support addresses for the same account, an internal prioritization process determines which address will be used. This process is internal-only and not visible to users. The system will pick the first email it checks, which means the order of addresses can affect which account receives the ticket.
More related questions
Can one email create two tickets in different Zendesk accounts?
No, a single email cannot create two tickets in different Zendesk accounts. Zendesk will only create a ticket in the first account listed in the TO: line and will reject the email sent to the second account's support address. For example, if you…
Can I use external email addresses to create tickets in multiple Zendesk accounts?
Yes, using external email addresses with forwarding can allow one email to create tickets in multiple Zendesk accounts. This involves setting up external emails that forward to the respective Zendesk support addresses. For instance, if you have…
Why does Zendesk reject emails sent to multiple accounts?
Zendesk rejects emails sent to multiple accounts to maintain security and ensure proper ticket management. The system is designed to create a ticket in only one account to avoid confusion and potential data breaches. When an email is sent to…
How does Zendesk handle emails with multiple support addresses in the TO: and CC: fields?
Zendesk processes emails with multiple support addresses by prioritizing the first address it checks, which is usually the first one listed in the TO: field. This means that only one ticket will be created, and it will be in the account associated…
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