Select Multiple Channels in Zendesk Report
How do I select multiple channels in the Zendesk report?
To select multiple channels in the Zendesk report, hold down the Option key on a Mac or the CTRL key on Windows while clicking the channels. This allows you to view multiple channels simultaneously on your chart.
If you encounter issues, ensure you're using the correct key for your operating system. This feature helps you compare activity across different channels and better understand your support landscape.
More related questions
How can I create a report to find the busiest times of day for each channel in Zendesk?
Creating a report to find the busiest times of day for each channel in Zendesk is straightforward. You'll need Zendesk Explore Professional or Enterprise and Editor or Admin permissions. To start, go to Explore and click the reports icon. In the…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary tools and data to build and customize reports. Having the right permissions ensures you can add metrics and attributes,…
How long does it take to create a report for busiest times in Zendesk?
Creating a report for the busiest times in Zendesk takes about 10 minutes. This quick process involves selecting the right dataset, adding metrics and attributes, and configuring date ranges. With Zendesk Explore, you can efficiently set up a…
Can I filter the Zendesk report by date range?
Yes, you can filter the Zendesk report by date range. This feature allows you to focus on specific time periods and gain insights into ticket activity during those times. To filter by date, click on the 'Ticket created - Hour' attribute, select…
What can I do after creating the busiest times report in Zendesk?
After creating the busiest times report in Zendesk, you can add it to a dashboard and share it with your team. This makes it easy for others in your organization to access and benefit from the insights. Additionally, you can modify the report to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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