Create Report for Busiest Times by Channel in Zendesk
How can I create a report to find the busiest times of day for each channel in Zendesk?
Creating a report to find the busiest times of day for each channel in Zendesk is straightforward. You'll need Zendesk Explore Professional or Enterprise and Editor or Admin permissions.
To start, go to Explore and click the reports icon. In the Reports library, select 'New report'. Choose the 'Support - Tickets' dataset and start the report. Add the 'Tickets' metric to see the total number of tickets. Then, add the 'Ticket created - Hour' attribute to view ticket creation times. Finally, add the 'Ticket channel' attribute to see which channels are busiest. You can filter by date range to refine your report. For more details, check theoriginal guide.
More related questions
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary tools and data to build and customize reports. Having the right permissions ensures you can add metrics and attributes,…
How long does it take to create a report for busiest times in Zendesk?
Creating a report for the busiest times in Zendesk takes about 10 minutes. This quick process involves selecting the right dataset, adding metrics and attributes, and configuring date ranges. With Zendesk Explore, you can efficiently set up a…
Can I filter the Zendesk report by date range?
Yes, you can filter the Zendesk report by date range. This feature allows you to focus on specific time periods and gain insights into ticket activity during those times. To filter by date, click on the 'Ticket created - Hour' attribute, select…
What can I do after creating the busiest times report in Zendesk?
After creating the busiest times report in Zendesk, you can add it to a dashboard and share it with your team. This makes it easy for others in your organization to access and benefit from the insights. Additionally, you can modify the report to…
How do I select multiple channels in the Zendesk report?
To select multiple channels in the Zendesk report, hold down the Option key on a Mac or the CTRL key on Windows while clicking the channels. This allows you to view multiple channels simultaneously on your chart. If you encounter issues, ensure…
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