Select Brand Per External Line in Zendesk
Discover if you can select a brand per external line in Zendesk and learn about the current workaround.
Is there a way to select a brand per external line in Zendesk?
Currently, Zendesk does not offer a direct field in the External Lines settings to select a brand per line. Users have expressed the need for this feature, as it would simplify the process of associating external numbers with specific brands. As of now, the workaround involves changing the default brand temporarily to associate the number with the desired brand.
For more information on managing phone numbers in Zendesk, you can check their help documentation.
More related questions
How can I change the external number for a specific brand in Zendesk?
To change the external number for a specific brand in Zendesk, you need to follow a workaround. First, delete the external number from your account. Then, change the default brand to the one you want the external number to route to. After that,…
Can I set the default outgoing line by brand in Zendesk?
As of now, Zendesk does not allow setting the default outgoing line by brand directly. The system automatically chooses the first line set up, which may not always align with user needs. Users have requested the ability to set default outgoing…
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