Change External Number for a Brand in Zendesk
Learn how to change the external number for a specific brand in Zendesk with a simple workaround.
How can I change the external number for a specific brand in Zendesk?
To change the external number for a specific brand in Zendesk, you need to follow a workaround. First, delete the external number from your account. Then, change the default brand to the one you want the external number to route to. After that, re-add the external number to your account and set the brand back to the correct default brand. This process allows you to associate the external number with the desired brand.
For more detailed instructions, you can refer to the originalZendesk article.
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