Seeing Reviewed Tickets in Zendesk QA Assignments
Why am I seeing already reviewed tickets in my Zendesk QA assignments?
If you're seeing already reviewed tickets in your Zendesk QA assignments, it's because the default settings don't filter them out. To ensure you only get unreviewed tickets, you need to add a specific condition.
In Zendesk QA, assignments by default include all tickets unless you specify otherwise. To filter out the reviewed ones, you should add a condition to your assignment:Review status | is | not reviewed. This will help you focus only on the tickets that haven't been reviewed yet. For more detailed instructions, you can refer to the article onSetting up assignments.
More related questions
How can I filter out reviewed tickets in Zendesk QA?
To filter out reviewed tickets in Zendesk QA, you need to adjust your assignment settings. By default, all tickets are included. To focus only on unreviewed tickets, add a condition to your assignment:Review status | is | not reviewed. This…
What is the default behavior for ticket assignments in Zendesk QA?
The default behavior for ticket assignments in Zendesk QA includes all tickets, regardless of their review status. This means both reviewed and unreviewed tickets will appear. To change this, you need to manually add a condition to filter out the…
Can I customize my ticket assignments in Zendesk QA?
Yes, you can customize your ticket assignments in Zendesk QA by adding conditions to filter the tickets you receive. By default, all tickets are included in your assignments. To customize this, you can add conditions such as `Review status | is |…
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