Default Ticket Assignment Behavior in Zendesk QA
Understand the default behavior for ticket assignments in Zendesk QA and how to filter out reviewed tickets.
What is the default behavior for ticket assignments in Zendesk QA?
The default behavior for ticket assignments in Zendesk QA includes all tickets, regardless of their review status. This means both reviewed and unreviewed tickets will appear.
To change this, you need to manually add a condition to filter out the reviewed tickets. By setting the conditionReview status | is | not reviewed, you can ensure that only unreviewed tickets are assigned to you.
More related questions
Why am I seeing already reviewed tickets in my Zendesk QA assignments?
If you're seeing already reviewed tickets in your Zendesk QA assignments, it's because the default settings don't filter them out. To ensure you only get unreviewed tickets, you need to add a specific condition. In Zendesk QA, assignments by…
How can I filter out reviewed tickets in Zendesk QA?
To filter out reviewed tickets in Zendesk QA, you need to adjust your assignment settings. By default, all tickets are included. To focus only on unreviewed tickets, add a condition to your assignment:Review status | is | not reviewed. This…
Can I customize my ticket assignments in Zendesk QA?
Yes, you can customize your ticket assignments in Zendesk QA by adding conditions to filter the tickets you receive. By default, all tickets are included in your assignments. To customize this, you can add conditions such as `Review status | is |…
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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