Security Requirements for HIPAA-Enabled Zendesk
What are the security requirements for HIPAA-enabled Zendesk accounts?
Zendesk provides specific security configuration requirements for HIPAA-enabled accounts to ensure compliance.
These configurations may change over time due to legal and regulatory updates or changes to Zendesk services. It's recommended to follow the relevant Zendesk article to stay updated on any changes. For further security information, you can contact Zendesk Security.
More related questions
What is Zendesk's Advanced Compliance feature?
Zendesk's Advanced Compliance feature helps you meet HIPAA obligations. It allows you to enter into a Business Associate Agreement (BAA) with Zendesk and provides security configuration options to safeguard protected health information (PHI). This…
Which Zendesk services are covered by the BAA?
The BAA covers specific Zendesk services under certain plans. These include Support, Guide, Gather, Chat, Explore, and Talk, among others. For customers with the Advanced Security add-on or Advanced Compliance add-on, the BAA applies to services…
Are Zendesk text messages HIPAA compliant?
No, Zendesk text messages are not HIPAA compliant. The native SMS and Text functionality is excluded from the BAA. While Zendesk's Advanced Compliance covers many services, text messaging is not one of them. If you need HIPAA-compliant text…
How can I sign a Business Associate Agreement with Zendesk?
You can sign a Business Associate Agreement (BAA) with Zendesk through DocuSign. This is available for customers who purchase the Advanced Compliance feature. The BAA is essential for organizations that need to comply with HIPAA regulations while…
Is Zendesk's Advanced AI covered by the BAA?
Currently, Zendesk's Advanced AI is not covered by the BAA. For updates on future product enhancements, it's best to post requests on the Zendesk Community site. While Zendesk offers various AI functionalities, they are not included in the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
