HIPAA Compliance of Zendesk Text Messages
Are Zendesk text messages HIPAA compliant?
No, Zendesk text messages are not HIPAA compliant. The native SMS and Text functionality is excluded from the BAA.
While Zendesk's Advanced Compliance covers many services, text messaging is not one of them. If you need HIPAA-compliant text messaging, you might need to explore third-party integrations that meet your compliance needs.
More related questions
What is Zendesk's Advanced Compliance feature?
Zendesk's Advanced Compliance feature helps you meet HIPAA obligations. It allows you to enter into a Business Associate Agreement (BAA) with Zendesk and provides security configuration options to safeguard protected health information (PHI). This…
Which Zendesk services are covered by the BAA?
The BAA covers specific Zendesk services under certain plans. These include Support, Guide, Gather, Chat, Explore, and Talk, among others. For customers with the Advanced Security add-on or Advanced Compliance add-on, the BAA applies to services…
How can I sign a Business Associate Agreement with Zendesk?
You can sign a Business Associate Agreement (BAA) with Zendesk through DocuSign. This is available for customers who purchase the Advanced Compliance feature. The BAA is essential for organizations that need to comply with HIPAA regulations while…
What are the security requirements for HIPAA-enabled Zendesk accounts?
Zendesk provides specific security configuration requirements for HIPAA-enabled accounts to ensure compliance. These configurations may change over time due to legal and regulatory updates or changes to Zendesk services. It's recommended to follow…
Is Zendesk's Advanced AI covered by the BAA?
Currently, Zendesk's Advanced AI is not covered by the BAA. For updates on future product enhancements, it's best to post requests on the Zendesk Community site. While Zendesk offers various AI functionalities, they are not included in the…
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