Securing Your Microsoft Login for Zendesk
How can I secure my Microsoft login for Zendesk?
To secure your Microsoft login for Zendesk, you need to follow specific steps. If you're using Microsoft sign-in, it's crucial to either add your company's Microsoft tenant ID to your Microsoft sign-in settings within the Zendesk Admin Center or enable SAML-based SSO with your company's Microsoft Entra ID. This ensures that your account remains protected and accessible.
For end users signing in with Microsoft Entra ID, enabling SAML-based Microsoft Entra ID SSO is necessary unless you allow authentication through personal Microsoft accounts or other options like Zendesk passwords, Google, or Facebook. For more details, check theoriginal link.
More related questions
What should I do if I'm locked out of my Zendesk account using Microsoft sign-in?
If you're locked out of your Zendesk account while using Microsoft sign-in, you will need to use the SSO bypass feature to regain access. This feature is designed to help you recover your account without compromising security. It's important to…
Do I need to enable SAML-based SSO for end users using Microsoft sign-in?
Yes, if your end users sign in with Microsoft Entra ID accounts, you must enable SAML-based Microsoft Entra ID SSO. This step is crucial for maintaining secure access to your Zendesk services. However, if you allow end users to authenticate using…
Can I use personal Microsoft accounts for Zendesk sign-in?
Yes, you can allow end users to authenticate using personal Microsoft accounts for Zendesk sign-in. This includes accounts through services like Xbox, Teams for Life, or Outlook. If you choose this option, enabling SAML-based Microsoft Entra ID SSO…
What are the options for securing agent accounts using Microsoft sign-in?
To secure agent accounts using Microsoft sign-in, account administrators have two main options. They can either add the company's Microsoft tenant ID to the Microsoft sign-in settings within the Zendesk Admin Center or enable SAML-based SSO with…
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