Enable SAML-based SSO for Microsoft End Users
Do I need to enable SAML-based SSO for end users using Microsoft sign-in?
Yes, if your end users sign in with Microsoft Entra ID accounts, you must enable SAML-based Microsoft Entra ID SSO. This step is crucial for maintaining secure access to your Zendesk services.
However, if you allow end users to authenticate using personal Microsoft accounts or have other authentication options enabled, such as Zendesk passwords or Google, this step may not be necessary.
More related questions
How can I secure my Microsoft login for Zendesk?
To secure your Microsoft login for Zendesk, you need to follow specific steps. If you're using Microsoft sign-in, it's crucial to either add your company's Microsoft tenant ID to your Microsoft sign-in settings within the Zendesk Admin Center or…
What should I do if I'm locked out of my Zendesk account using Microsoft sign-in?
If you're locked out of your Zendesk account while using Microsoft sign-in, you will need to use the SSO bypass feature to regain access. This feature is designed to help you recover your account without compromising security. It's important to…
Can I use personal Microsoft accounts for Zendesk sign-in?
Yes, you can allow end users to authenticate using personal Microsoft accounts for Zendesk sign-in. This includes accounts through services like Xbox, Teams for Life, or Outlook. If you choose this option, enabling SAML-based Microsoft Entra ID SSO…
What are the options for securing agent accounts using Microsoft sign-in?
To secure agent accounts using Microsoft sign-in, account administrators have two main options. They can either add the company's Microsoft tenant ID to the Microsoft sign-in settings within the Zendesk Admin Center or enable SAML-based SSO with…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
