Securing ticket information in Zendesk Support is crucial to protect sensitive data. You can secure the information included in tickets by following Zendesk's guidelines.
This includes securing sensitive information and adding a PCI-compliant credit card field if necessary. These measures help ensure that any sensitive data shared in tickets is protected from unauthorized access.
To secure your Zendesk Support, you can use SSL certificates to protect your data. SSL certificates encrypt the data exchanged between your users and your Zendesk Support, ensuring that sensitive information remains private. You can understand and…
Zendesk Support offers various sign-in settings to control how users access your support system. You can enable anyone to submit tickets, restrict submissions to users with approved email addresses, or only allow added users to submit tickets….
Zendesk provides options to secure the applications you use with Zendesk Support and to secure API access. You can generate a new API token to enhance security and use OAuth authentication with your applications. For testing purposes, you can also…
For additional support tips on user access and security in Zendesk, you can refer to the User access and security section in Support Tech Notes. This section provides valuable insights and tips from Zendesk's customer service team. These tips can…