Search for Triggers by Description in Zendesk
How do I search for triggers by description in Zendesk?
Searching for triggers by description in Zendesk is straightforward and can help you find specific triggers.
In the Admin Center, go toObjects and rulesin the sidebar, then selectBusiness rules > Triggers. Click on either theTicketstab orObjectstab. Active triggers are displayed by default, but you can filter for inactive ones. Enter a description or part of a description in the search field at the top of the triggers list. All triggers with descriptions containing the search term will be listed. You can also use multiple search terms to narrow down your results.
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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