Saving Translated Messages in Zendesk Chat Transcripts
Can I save translated messages in Zendesk Chat transcripts?
Currently, translated messages in Zendesk Chat are not saved in the chat transcripts. Translations are only available during the live chat session. Once a ticket is created, only the original messages are saved, requiring agents to re-translate if needed. Zendesk does not plan to add this feature, but you can explore the Agent Workspace for additional translation options.
More related questions
How does Google Translate work with Zendesk Chat?
Google Translate in Zendesk Chat helps bridge language barriers by translating messages between agents and end users. When enabled, it detects if the end user's language differs from the agent's settings and offers translation options. Agents can…
What happens if Google Translate doesn't detect the language in Zendesk Chat?
If Google Translate fails to detect the end user's language in Zendesk Chat, agents can manually activate translation. This is done by selecting the Actions drop-down in the chat window. It's important to note that Google Translate may struggle…
Are there any limitations to using Google Translate in Zendesk Chat?
Yes, there are a few limitations when using Google Translate in Zendesk Chat. The service has a 5000-character limit per translation, and it may not detect languages for one-word messages. Additionally, translations are not saved in chat…
How can agents change the translated language in Zendesk Chat?
Agents can change the translated language in Zendesk Chat at any time using the Google Translate menu located at the top of the chat window. This flexibility allows agents to adjust translations to better suit the conversation's needs, ensuring…
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