Google Translate in Zendesk Chat: How It Works
How does Google Translate work with Zendesk Chat?
Google Translate in Zendesk Chat helps bridge language barriers by translating messages between agents and end users. When enabled, it detects if the end user's language differs from the agent's settings and offers translation options. Agents can choose to translate messages or view the original text. However, translations are only available during the chat and do not appear in the transcript once a ticket is created. For more details, visit theoriginal link.
More related questions
Can I save translated messages in Zendesk Chat transcripts?
Currently, translated messages in Zendesk Chat are not saved in the chat transcripts. Translations are only available during the live chat session. Once a ticket is created, only the original messages are saved, requiring agents to re-translate if…
What happens if Google Translate doesn't detect the language in Zendesk Chat?
If Google Translate fails to detect the end user's language in Zendesk Chat, agents can manually activate translation. This is done by selecting the Actions drop-down in the chat window. It's important to note that Google Translate may struggle…
Are there any limitations to using Google Translate in Zendesk Chat?
Yes, there are a few limitations when using Google Translate in Zendesk Chat. The service has a 5000-character limit per translation, and it may not detect languages for one-word messages. Additionally, translations are not saved in chat…
How can agents change the translated language in Zendesk Chat?
Agents can change the translated language in Zendesk Chat at any time using the Google Translate menu located at the top of the chat window. This flexibility allows agents to adjust translations to better suit the conversation's needs, ensuring…
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