Saving Conditional Ticket Fields in Zendesk
How are conditional ticket fields saved in Zendesk?
Conditional ticket fields in Zendesk are saved based on the fields visible at the time of ticket submission. If a field is not visible when the ticket is submitted, its value is not saved.
For example, if you have multiple conditional fields and change their visibility without submitting the ticket, only the visible fields' values are saved upon submission. To ensure all desired values are saved, make sure each field is visible when you submit the ticket.
More related questions
What are conditional ticket fields in Zendesk?
Conditional ticket fields in Zendesk allow you to control which fields appear in a ticket form based on user input. This means that only the fields that are relevant to the user's current selections are shown, making the form more streamlined and…
How do I create conditional ticket fields in Zendesk?
To create conditional ticket fields in Zendesk, you need to add conditions to your ticket forms. This process involves specifying which fields should appear based on the user's input. Start by navigating to the Admin Center, then go to Objects and…
Can I edit or remove conditional ticket fields in Zendesk?
Yes, you can edit or remove conditional ticket fields in Zendesk. This allows you to update or delete conditions as needed to keep your ticket forms relevant and efficient. To manage your conditional ticket fields, go to the Admin Center, select…
Can I use conditional ticket fields with Web Widget (Classic) in Zendesk?
Yes, you can use conditional ticket fields with Web Widget (Classic) in Zendesk, provided that ticket forms are enabled in the widget settings. Most native conditional ticket fields are supported in Web Widget (Classic), except for the Priority and…
What types of fields can be used in conditional ticket fields?
In Zendesk, you can apply conditions to various types of fields within ticket forms, including drop-down fields, check boxes, text fields, multi-line text fields, priority fields, and ticket type fields. However, you cannot apply conditions to…
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