Field Types for Conditional Ticket Fields in Zendesk
What types of fields can be used in conditional ticket fields?
In Zendesk, you can apply conditions to various types of fields within ticket forms, including drop-down fields, check boxes, text fields, multi-line text fields, priority fields, and ticket type fields.
However, you cannot apply conditions to standard fields like Subject and Description, or to certain custom fields such as multi-select, numeric, decimal, date, regex, and lookup relationship fields. Ensure that the fields you want to use in conditions are already added to the ticket form.
More related questions
What are conditional ticket fields in Zendesk?
Conditional ticket fields in Zendesk allow you to control which fields appear in a ticket form based on user input. This means that only the fields that are relevant to the user's current selections are shown, making the form more streamlined and…
How do I create conditional ticket fields in Zendesk?
To create conditional ticket fields in Zendesk, you need to add conditions to your ticket forms. This process involves specifying which fields should appear based on the user's input. Start by navigating to the Admin Center, then go to Objects and…
Can I edit or remove conditional ticket fields in Zendesk?
Yes, you can edit or remove conditional ticket fields in Zendesk. This allows you to update or delete conditions as needed to keep your ticket forms relevant and efficient. To manage your conditional ticket fields, go to the Admin Center, select…
How are conditional ticket fields saved in Zendesk?
Conditional ticket fields in Zendesk are saved based on the fields visible at the time of ticket submission. If a field is not visible when the ticket is submitted, its value is not saved. For example, if you have multiple conditional fields and…
Can I use conditional ticket fields with Web Widget (Classic) in Zendesk?
Yes, you can use conditional ticket fields with Web Widget (Classic) in Zendesk, provided that ticket forms are enabled in the widget settings. Most native conditional ticket fields are supported in Web Widget (Classic), except for the Priority and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
