Sandbox Subscription Mismatch with Production Account
Why doesn't my sandbox subscription match my production account?
Your sandbox subscription reflects the subscription level of your production account at the time the sandbox was created. If you upgrade or change your production subscription after creating the sandbox, these changes won't automatically sync to your sandbox. To update your sandbox with the latest subscription, you need to reset and recreate it. This process involves wiping out the old sandbox and setting up a new one. For detailed steps on resetting your sandbox, check out the article: Replacing your sandbox.
More related questions
What features and settings are copied to my Zendesk sandbox?
Not all features and settings from your production account are copied to your sandbox by default. To find out which features are included, you can refer to the article: About Zendesk sandbox environments. If you need more features and data to be…
How can I sync additional data from production to my sandbox?
To sync additional data from your production account to your sandbox, you can use the Zendesk REST API. This allows you to copy data from production and create it in your sandbox, providing more flexibility in managing your sandbox environment.
Can I push changes from my sandbox to the production account?
Unfortunately, Zendesk does not support direct migration of changes from sandbox to production. Once you're satisfied with the changes in your sandbox, you need to manually reproduce them in the production environment. For more guidance, refer to…
Is it possible to migrate a sandbox to a production instance?
Currently, Zendesk does not offer a feature to migrate a sandbox directly into a production instance. Any changes made in the sandbox must be manually implemented in the production environment. For more information, see the article: Working in your…
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