Features and Settings Copied to Zendesk Sandbox
What features and settings are copied to my Zendesk sandbox?
Not all features and settings from your production account are copied to your sandbox by default. To find out which features are included, you can refer to the article: About Zendesk sandbox environments. If you need more features and data to be copied over, consider using Zendesk's premium sandbox, which offers enhanced data copying capabilities.
More related questions
Why doesn't my sandbox subscription match my production account?
Your sandbox subscription reflects the subscription level of your production account at the time the sandbox was created. If you upgrade or change your production subscription after creating the sandbox, these changes won't automatically sync to…
How can I sync additional data from production to my sandbox?
To sync additional data from your production account to your sandbox, you can use the Zendesk REST API. This allows you to copy data from production and create it in your sandbox, providing more flexibility in managing your sandbox environment.
Can I push changes from my sandbox to the production account?
Unfortunately, Zendesk does not support direct migration of changes from sandbox to production. Once you're satisfied with the changes in your sandbox, you need to manually reproduce them in the production environment. For more guidance, refer to…
Is it possible to migrate a sandbox to a production instance?
Currently, Zendesk does not offer a feature to migrate a sandbox directly into a production instance. Any changes made in the sandbox must be manually implemented in the production environment. For more information, see the article: Working in your…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
