Routing Messaging Tickets to a View in Zendesk
How can I route messaging tickets to a view in Zendesk?
Routing messaging tickets to a view in Zendesk allows agents and admins to easily locate tickets submitted through the messaging channel.
While the Chat routing rules still apply, you can create views that are specific to messaging tickets, making it easier to manage and prioritize them. This setup helps streamline the workflow and ensures that messaging tickets are visible to the right teams. For more information, see theoriginal documentation.
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What are ticket triggers in Zendesk messaging?
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