Routing Calls to Agent Groups in Zendesk Talk
How can I route incoming calls to specific agent groups in Zendesk Talk?
You can easily route incoming calls to specific agent groups in Zendesk Talk by configuring the settings in the Admin Center.
To do this, navigate to the Admin Center, click on Channels in the sidebar, then select Talk and email > Talk. From there, click the Lines tab and select the number you want to edit. Under the Routing tab, in the Group Routing section, you can select one or more groups to route calls to. If you don't enable a group, calls are routed to all available agents.
For more detailed instructions, check out the originalZendesk help article.
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