Routing Text Messages to Groups in Zendesk Talk
Can I route text messages to different groups in Zendesk Talk?
Yes, you can route text messages to different groups in Zendesk Talk by configuring the Text functionality settings for each line.
To do this, navigate to the Admin Center, select Channels, then Text, and choose the line you want to configure. From there, you can select the group associated with that line's Text functionality, allowing you to route text messages independently of voice calls.
For more information, refer to the Zendesk support documentation.
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