Route Chats by Location or Language
How do I route chats to different agents based on location or language?
Routing chats to the right agents based on location or language is a powerful feature of Zendesk Chat. This ensures that customers are connected with agents who can best assist them, either by being in the same region or speaking the same language. By setting up routing rules, you can direct chats to specific departments or agents, improving the efficiency and effectiveness of your support team.
To set this up, you need to configure your chat settings to recognize the visitor's location or language and then create routing rules that assign the chat to the appropriate department or agent. This can help streamline your support process and provide a better customer experience. For more detailed guidance, check out the originalZendesk help article.
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