Restricting chat availability to specific countries can be achieved by using the Zendesk Chat API and setting up custom scripts. This allows you to control where the chat widget is displayed based on the availability of your support team in different regions. For example, you can configure the chat widget to only appear on websites for countries where you have active support teams.
To do this, you would need to implement a script that checks the status of your support departments and only enables the chat widget when the relevant department is online. This ensures that customers only see the chat option when there is an available agent to assist them, improving the efficiency of your support operations. For a detailed example, refer to the originalZendesk help article.
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