Root Cause of Zendesk Sell Incident April 25, 2024
What was the root cause of the Zendesk Sell incident on April 25, 2024?
The root cause of the Zendesk Sell incident on April 25, 2024, was an unintended consequence of a system upgrade. A critical detail in the configuration of web address interpretation was omitted, which led to access issues for key functionalities like Leads, Deals, and Contacts. This error was not caught by standard verification procedures before the release.
More related questions
What happened during the Zendesk Sell service incident on April 25, 2024?
On April 25, 2024, Zendesk Sell users experienced an error when accessing key features. Between 07:30 UTC and 08:15 UTC, some customers encountered an exclamation mark error instead of being able to access Leads, Deals, and Contacts. This was due…
How was the Zendesk Sell service incident on April 25, 2024 resolved?
The Zendesk Sell service incident on April 25, 2024, was resolved by reverting to a previous stable configuration. The issue was caused by a system upgrade that omitted a critical detail in web address interpretation, leading to access issues. Once…
What steps did Zendesk take to prevent future incidents like the one on April 25, 2024?
To prevent future incidents similar to the one on April 25, 2024, Zendesk enhanced automated tests to cover potential errors caused by trailing slashes in API requests. They also implemented improved smoke tests, alerts, and monitoring to catch…
How long did the Zendesk Sell service disruption last on April 25, 2024?
The Zendesk Sell service disruption on April 25, 2024, lasted for approximately 45 minutes. It occurred between 07:30 UTC and 08:15 UTC, during which users faced difficulties accessing key features like Leads, Deals, and Contacts.
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
