Duration of Zendesk Sell Service Disruption April 25, 2024
Find out how long the Zendesk Sell service disruption lasted on April 25, 2024, affecting access to key features for about 45 minutes.
How long did the Zendesk Sell service disruption last on April 25, 2024?
The Zendesk Sell service disruption on April 25, 2024, lasted for approximately 45 minutes. It occurred between 07:30 UTC and 08:15 UTC, during which users faced difficulties accessing key features like Leads, Deals, and Contacts.
More related questions
What happened during the Zendesk Sell service incident on April 25, 2024?
On April 25, 2024, Zendesk Sell users experienced an error when accessing key features. Between 07:30 UTC and 08:15 UTC, some customers encountered an exclamation mark error instead of being able to access Leads, Deals, and Contacts. This was due…
How was the Zendesk Sell service incident on April 25, 2024 resolved?
The Zendesk Sell service incident on April 25, 2024, was resolved by reverting to a previous stable configuration. The issue was caused by a system upgrade that omitted a critical detail in web address interpretation, leading to access issues. Once…
What was the root cause of the Zendesk Sell incident on April 25, 2024?
The root cause of the Zendesk Sell incident on April 25, 2024, was an unintended consequence of a system upgrade. A critical detail in the configuration of web address interpretation was omitted, which led to access issues for key functionalities…
What steps did Zendesk take to prevent future incidents like the one on April 25, 2024?
To prevent future incidents similar to the one on April 25, 2024, Zendesk enhanced automated tests to cover potential errors caused by trailing slashes in API requests. They also implemented improved smoke tests, alerts, and monitoring to catch…
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