Root Cause of Zendesk App Loading Issue August 1, 2024
What was the root cause of the Zendesk app loading issue on August 1, 2024?
The root cause of the Zendesk app loading issue on August 1, 2024, was IAM key revocation. The incident occurred because the Identity and Access Management (IAM) keys used by the Zendesk App Market service were revoked as part of a new key rotation automation process. This revocation led to the service losing access to the public cloud storage resource bucket, causing errors in the Apps API endpoint. The issue was resolved by reinstating the keys.
More related questions
What happened during the Zendesk service incident on August 1, 2024?
On August 1, 2024, Zendesk users faced issues with loading apps due to IAM key revocation. From 14:04 UTC to 15:53 UTC, users experienced problems such as missing features and loading errors. The incident was caused by the revocation of Identity…
How was the Zendesk app loading issue resolved on August 1, 2024?
The Zendesk app loading issue on August 1, 2024, was resolved by reinstating IAM keys. The incident was caused by the revocation of IAM keys, which disrupted the Zendesk App Market service. To fix the issue, the keys were reinstated, restoring…
What steps did Zendesk take to prevent future app loading issues?
Zendesk implemented several remediation steps to prevent future app loading issues. After the incident on August 1, 2024, they replaced IAM user access to the public cloud storage resource buckets for the Zendesk App Market service. Additionally,…
How long did the Zendesk app loading issue last on August 1, 2024?
The Zendesk app loading issue on August 1, 2024, lasted for approximately 1 hour and 49 minutes. The incident began at 14:04 UTC and was resolved by 15:53 UTC. During this time, users experienced various issues with Zendesk Apps, including missing…
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