Preventive Measures for Zendesk App Loading Issues
What steps did Zendesk take to prevent future app loading issues?
Zendesk implemented several remediation steps to prevent future app loading issues. After the incident on August 1, 2024, they replaced IAM user access to the public cloud storage resource buckets for the Zendesk App Market service. Additionally, they disabled automated key revocation and are working on implementing a manual process instead. Zendesk also plans to create additional alerts to monitor diagnostic endpoints, ensuring better oversight and prevention of similar issues.
More related questions
What happened during the Zendesk service incident on August 1, 2024?
On August 1, 2024, Zendesk users faced issues with loading apps due to IAM key revocation. From 14:04 UTC to 15:53 UTC, users experienced problems such as missing features and loading errors. The incident was caused by the revocation of Identity…
How was the Zendesk app loading issue resolved on August 1, 2024?
The Zendesk app loading issue on August 1, 2024, was resolved by reinstating IAM keys. The incident was caused by the revocation of IAM keys, which disrupted the Zendesk App Market service. To fix the issue, the keys were reinstated, restoring…
What was the root cause of the Zendesk app loading issue on August 1, 2024?
The root cause of the Zendesk app loading issue on August 1, 2024, was IAM key revocation. The incident occurred because the Identity and Access Management (IAM) keys used by the Zendesk App Market service were revoked as part of a new key rotation…
How long did the Zendesk app loading issue last on August 1, 2024?
The Zendesk app loading issue on August 1, 2024, lasted for approximately 1 hour and 49 minutes. The incident began at 14:04 UTC and was resolved by 15:53 UTC. During this time, users experienced various issues with Zendesk Apps, including missing…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
