Role-Based Permissions for Agents in Zendesk Sunshine
How do role-based permissions affect agents in Zendesk Sunshine?
Role-based permissions in Zendesk Sunshine now allow admins to control agents' access to records more precisely. Previously, agents had full access to all records under all objects and relationships. With the new permissions, admins can define specific create, read, update, and delete permissions for agents on a per-object or relationship basis, providing more tailored access control.
This change helps ensure that agents only have access to the data they need, enhancing security and data management.
More related questions
What are the new role-based permissions for Sunshine custom objects?
Zendesk has introduced new role-based permissions for Sunshine custom objects, allowing more granular control over access. Previously, agents had unrestricted access to all records, and end users had limited read access based on a flag. Now, admins…
What changes have been made to end user permissions in Zendesk Sunshine?
End user permissions in Zendesk Sunshine have been expanded to allow more detailed access control. Previously, end users could only read records based on the endusercan_read flag. Now, admins can set any combination of create, read, update, and…
What is the default policy for role-based permissions in Zendesk Sunshine?
The default policy for role-based permissions in Zendesk Sunshine remains unchanged. Admins have full access to all records, agents have full access to all records, and end users have no access to any records. This default setup ensures that only…
How are existing endusercan_read flags handled in the new system?
In the new role-based permissions system for Zendesk Sunshine, the endusercan_read flag has been deprecated. Any customers who had this flag enabled on their objects and relationships will be automatically migrated to the new system. The…
What are RBAC policies in Zendesk Sunshine?
RBAC, or role-based access control, policies in Zendesk Sunshine define the create, read, update, and delete (CRUD) permissions for agents and end users separately. These policies apply to all records under a given object type or relationship type,…
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