New Role-Based Permissions for Sunshine Custom Objects
What are the new role-based permissions for Sunshine custom objects?
Zendesk has introduced new role-based permissions for Sunshine custom objects, allowing more granular control over access. Previously, agents had unrestricted access to all records, and end users had limited read access based on a flag. Now, admins can set specific create, read, update, and delete permissions for both agents and end users on a per-object or relationship basis. This change enhances security and flexibility in managing data access.
For more details, you can refer to theoriginal Zendesk article.
More related questions
How do role-based permissions affect agents in Zendesk Sunshine?
Role-based permissions in Zendesk Sunshine now allow admins to control agents' access to records more precisely. Previously, agents had full access to all records under all objects and relationships. With the new permissions, admins can define…
What changes have been made to end user permissions in Zendesk Sunshine?
End user permissions in Zendesk Sunshine have been expanded to allow more detailed access control. Previously, end users could only read records based on the endusercan_read flag. Now, admins can set any combination of create, read, update, and…
What is the default policy for role-based permissions in Zendesk Sunshine?
The default policy for role-based permissions in Zendesk Sunshine remains unchanged. Admins have full access to all records, agents have full access to all records, and end users have no access to any records. This default setup ensures that only…
How are existing endusercan_read flags handled in the new system?
In the new role-based permissions system for Zendesk Sunshine, the endusercan_read flag has been deprecated. Any customers who had this flag enabled on their objects and relationships will be automatically migrated to the new system. The…
What are RBAC policies in Zendesk Sunshine?
RBAC, or role-based access control, policies in Zendesk Sunshine define the create, read, update, and delete (CRUD) permissions for agents and end users separately. These policies apply to all records under a given object type or relationship type,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
