Reviewing Articles for Archiving in Zendesk
How do I review articles suggested for archiving in Zendesk?
To review articles suggested for archiving in Zendesk, you need to access the Content Cues section in Guide. Click on the Manage articles icon, then select Content Cues and navigate to the 'Articles to review' tab.
Here, you can open each suggestion by clicking on the cue. The cue will display a link to the article’s edit page, the number of views in the past 60 days, and options to dismiss, resolve, or archive the article. This process allows you to efficiently manage your knowledge base by focusing on content that is no longer relevant or engaging.
More related questions
How can I declutter my Zendesk knowledge base?
You can declutter your Zendesk knowledge base by archiving articles that are not being viewed by your customers. Archiving removes the article from the knowledge base, but you can restore it later if needed. Content Cues in Zendesk provides a list…
What is the Content Cues feature in Zendesk?
Content Cues is a feature in Zendesk that suggests articles for archiving based on their engagement metrics. It helps you maintain a clean and relevant knowledge base by identifying articles that are not being viewed or updated. The feature…
What actions can I take on a Content Cue suggestion in Zendesk?
When reviewing a Content Cue suggestion in Zendesk, you have several actions you can take. You can open the article in edit mode by clicking on its title, allowing you to make any necessary changes. If you decide not to archive the article, you can…
How does Zendesk determine which articles to suggest for archiving?
Zendesk uses specific criteria to suggest articles for archiving through the Content Cues feature. It identifies articles that have had zero views in the last 60 days or those with a 'Work in progress' status that haven't been updated in the last…
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