Restrictions on SMS and MMS Usage in Zendesk Talk
Are there any restrictions on using SMS and MMS with Zendesk Talk?
Yes, there are restrictions on using SMS and MMS with Zendesk Talk due to phone carrier regulations. Zendesk's third-party telephony service provider, Twilio, prohibits certain use cases and content on SMS and MMS. You can find a list of prohibited activities and content in Twilio's SMS Policy. If Twilio reports a violation, Zendesk will contact the customer to cease the activity, and may restrict SMS functionality if the issue persists.
More related questions
What are the address requirements for setting up a Zendesk Talk or Text number?
To set up a Zendesk Talk or Text number in certain countries, you need to verify your business. This is a necessary step to ensure compliance with local regulations. For a detailed list of requirements, you can refer to the Zendesk Talk and Zendesk…
How is Zendesk Talk billed and what are the call cost components?
Zendesk Talk is billed monthly and appears separately in your account. Calls are charged per minute, rounded up to the nearest minute. The cost of a call is broken down into three components: the inbound leg, the outbound leg, and the conference….
Can I purchase special or vanity numbers with Zendesk Talk?
While you can search for specific phone numbers to purchase within Zendesk Talk, special numbers, also known as vanity numbers, cannot be purchased directly. If you're interested in acquiring a special number, you should contact Zendesk's customer…
What is the pricing and availability for Zendesk Text numbers?
Zendesk Text usage pricing includes fees for phone numbers and per-message charges. There is no additional cost for end-users to send text messages to your support number, aside from any charges specified by their provider. For more details on the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
