Restricting Macro Access to Specific Agents in Zendesk
How do I restrict macro access to specific agents in Zendesk?
To restrict macro access to specific agents in Zendesk, you need to use the restriction object in the Macro API. This involves setting the 'type' to 'User' and providing the numeric ID of the user.
By doing this, only the specified user will have access to the macro. If you want to restrict access to a group of agents, set the 'type' to 'Group' and provide the group's numeric ID. This way, only members of that group will be able to use the macro.
More related questions
Can I use the Zendesk API to assign a macro to a user or group?
Yes, you can use the Zendesk Macro API to assign a macro to a user or group. To do this, you need to add an additional key to the restriction parameter when creating the macro. This involves specifying the type as either 'Group' or 'User' and…
What is the restriction object in Zendesk Macro API?
The restriction object in the Zendesk Macro API defines who can access a macro. It is an optional parameter that you can include when creating a macro. The restriction object has two main properties: 'type' and 'id'. The 'type' is required and can…
Can I assign a macro to multiple groups in Zendesk?
Yes, you can assign a macro to multiple groups in Zendesk by using the 'ids' property in the restriction object. This allows you to specify the numeric IDs of multiple groups that should have access to the macro. By listing the IDs of the groups in…
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