The restriction object in the Zendesk Macro API defines who can access a macro. It is an optional parameter that you can include when creating a macro.
The restriction object has two main properties: 'type' and 'id'. The 'type' is required and can be either 'Group' or 'User', indicating whether the macro is restricted to a specific group or user. The 'id' is the numeric ID of the group or user you want to assign the macro to. If you want to assign the macro to multiple groups, you can use the 'ids' property to list their numeric IDs.
Yes, you can use the Zendesk Macro API to assign a macro to a user or group. To do this, you need to add an additional key to the restriction parameter when creating the macro. This involves specifying the type as either 'Group' or 'User' and…
To restrict macro access to specific agents in Zendesk, you need to use the restriction object in the Macro API. This involves setting the 'type' to 'User' and providing the numeric ID of the user. By doing this, only the specified user will have…
Yes, you can assign a macro to multiple groups in Zendesk by using the 'ids' property in the restriction object. This allows you to specify the numeric IDs of multiple groups that should have access to the macro. By listing the IDs of the groups in…