Restrict Access to Zendesk Community Topics
How can I restrict access to community topics in Zendesk?
To restrict access to community topics in Zendesk, you need to be a Guide Manager. You can configure a topic to restrict access to signed-in users, agents, and managers, or apply custom user segments based on tags, organizations, or groups.
To do this, navigate to the topic you want to restrict, click 'Edit topic' in the top menu bar, select a user segment, and click 'Update'. This allows you to control who can view specific community content. For more details, check out theoriginal guide.
More related questions
Can I apply multiple user segments to a community topic?
No, you can only apply one user segment to a community topic in Zendesk. However, you can create an overarching user segment that includes the criteria of multiple individual segments you want to include. This workaround allows you to effectively…
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You can provide read-only access to internal users by adding a tag to their user profile or assigning them to an organization. Then, create a user segment that filters by this tag or organization. This method allows you to grant access to specific…
Is it possible to share a private community topic via a direct link?
If you limit a community topic to a specific user segment and share a direct link to a post within that topic, only users in that segment will be able to see it. Users not in the segment will receive an error page. This ensures that content in a…
Why am I limited to adding 12 organizations when creating a user segment?
You should be able to add more than 12 organizations when creating a user segment in Zendesk Guide. If you're experiencing limitations, try clearing your browser's cache and cookies, using a different browser or incognito window, and ensuring your…
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