Resolving Monthly vs Yearly Time Filter Discrepancies
Why do my monthly time filter results differ from the yearly results in Zendesk?
If your monthly time filter results differ from the yearly results in Zendesk, it might be due to how the report is set up. Ensure that the report includes both 'Ticket Created by Year' and 'Ticket Created by Month' attributes.
When you filter by a specific month and get incorrect results, it could be because the report isn't set up to handle monthly breakdowns correctly. Editing the report to include these attributes should help align the monthly results with the yearly data.
More related questions
Why isn't my time filter working on my Zendesk dashboard?
If your time filter isn't working on your Zendesk dashboard, it might be due to incorrect date attributes. Ensure you select the appropriate date attributes for the datasets related to your reports. This ensures the time filter applies correctly to…
How can I exclude a time filter from a specific report in Zendesk?
To exclude a time filter from a specific report in Zendesk, you need to edit the dashboard and adjust the filter settings for that report. This prevents the time filter from affecting reports it shouldn't. Start by opening your dashboard and…
Why does my Zendesk dashboard revert to the previous time filter settings?
If your Zendesk dashboard reverts to previous time filter settings, it's because you can't save a default filter directly on the dashboard. Instead, use bookmarks to quickly change filters. When you update a time filter and publish the dashboard,…
Can I change the default time filter on a Zendesk dashboard?
You cannot change the default time filter on a Zendesk dashboard directly. The default is determined by the query as saved. However, you can use bookmarks to quickly switch between different filter settings. This allows you to apply your preferred…
Why do my Zendesk dashboard and report show different values with the same time filter?
If your Zendesk dashboard and report show different values with the same time filter, it might be due to how the time filter is applied. Ensure that the time filter is correctly set for the relevant date fields in your dataset. Sometimes, using…
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