You cannot change the default time filter on a Zendesk dashboard directly. The default is determined by the query as saved.
However, you can use bookmarks to quickly switch between different filter settings. This allows you to apply your preferred time filter settings without altering the default setup, which remains as 'past 30 days' or whatever is initially set in the query.
If your time filter isn't working on your Zendesk dashboard, it might be due to incorrect date attributes. Ensure you select the appropriate date attributes for the datasets related to your reports. This ensures the time filter applies correctly to…
To exclude a time filter from a specific report in Zendesk, you need to edit the dashboard and adjust the filter settings for that report. This prevents the time filter from affecting reports it shouldn't. Start by opening your dashboard and…
If your Zendesk dashboard reverts to previous time filter settings, it's because you can't save a default filter directly on the dashboard. Instead, use bookmarks to quickly change filters. When you update a time filter and publish the dashboard,…
If your monthly time filter results differ from the yearly results in Zendesk, it might be due to how the report is set up. Ensure that the report includes both 'Ticket Created by Year' and 'Ticket Created by Month' attributes. When you filter by a…
If your Zendesk dashboard and report show different values with the same time filter, it might be due to how the time filter is applied. Ensure that the time filter is correctly set for the relevant date fields in your dataset. Sometimes, using…