Resolve Week 53 Issues in Zendesk Reports
How can I resolve issues with week 53 in Zendesk reports?
If you're experiencing issues with week 53 in Zendesk reports, it's due to the overlap of the end of one year and the start of another. A workaround is to create a custom attribute using the formula WEEKYEAR([Ticket Created - Date]).
This custom attribute, used alongside the default Ticket Created - Week of Year attribute, helps resolve the issue by correctly categorizing the weeks across the year transition.
More related questions
How can I sort months in chronological order in Zendesk reports?
To sort months in chronological order in Zendesk reports, you need to adjust the order of attributes. By default, Explore sorts month values from January to December. However, if you want to display months in chronological order for a specific…
How do I display months in reverse chronological order in Zendesk reports?
To display months in reverse chronological order in Zendesk reports, you can use the Result manipulation feature. Navigate to Result manipulation > Sort and select the Z-A option. This will arrange the months so that the most recent month appears…
Can I shorten month names in Zendesk reports?
Yes, you can shorten month names in Zendesk reports by adjusting the truncation settings. Go to Chart configuration > X axis and set the Truncation (characters) to 8. This will abbreviate the month names, making your report more concise and easier…
How can I sort a rolling 6 months in Zendesk reports?
To sort a rolling 6 months in Zendesk reports with the most current month on the left, use the Result manipulation feature. Ensure that the Months are under the Columns portion of your query, then go to Result manipulation > Sorts and choose the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
