Resolve 'Failed to update customer settings' Error
Learn how to fix the 'Failed to update customer settings' error in Zendesk by managing your allowlist and blocklist.
How can I resolve the 'Failed to update customer settings' error in Zendesk?
To resolve the 'Failed to update customer settings' error, ensure your allowlist or blocklist does not exceed 10,000 characters.
If you receive this error after adding a new email, it's likely due to exceeding the character limit. You can fix this by removing some entries to bring the total character count below 10,000. For further assistance, refer to theSetting up your blocklist and allowlistarticle.
More related questions
Why am I getting the 'Failed to update customer settings' error in Zendesk?
The 'Failed to update customer settings' error in Zendesk occurs when you exceed the character limit for the allowlist or blocklist. You can only enter up to 10,000 characters in these fields. If you're trying to add a new email and encounter this…
What is the character limit for allowlist and blocklist in Zendesk?
Zendesk allows a maximum of 10,000 characters in the allowlist or blocklist fields. Exceeding this limit will result in an error. If you're managing your email lists and encounter issues, it's important to keep track of the total number of…
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