Fix 'Failed to update customer settings' Error
Learn why the 'Failed to update customer settings' error occurs in Zendesk and how to resolve it by managing your allowlist and blocklist.
Why am I getting the 'Failed to update customer settings' error in Zendesk?
The 'Failed to update customer settings' error in Zendesk occurs when you exceed the character limit for the allowlist or blocklist. You can only enter up to 10,000 characters in these fields.
If you're trying to add a new email and encounter this error, it's likely because the total number of characters in your list has surpassed this limit. To resolve the issue, you'll need to reduce the number of characters by removing some entries from your list. For more details, you can refer to theSetting up your blocklist and allowlistarticle.
More related questions
What is the character limit for allowlist and blocklist in Zendesk?
Zendesk allows a maximum of 10,000 characters in the allowlist or blocklist fields. Exceeding this limit will result in an error. If you're managing your email lists and encounter issues, it's important to keep track of the total number of…
How can I resolve the 'Failed to update customer settings' error in Zendesk?
To resolve the 'Failed to update customer settings' error, ensure your allowlist or blocklist does not exceed 10,000 characters. If you receive this error after adding a new email, it's likely due to exceeding the character limit. You can fix this…
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