Resolution of Zendesk Sell Email Integration Issue
How was the Zendesk Sell email integration issue resolved?
The Zendesk Sell email integration issue was resolved by rolling back a change. The problem was identified as a software bug that affected authentication attempts. Once the rollback was implemented, the email integration was restored to normal functionality. If you continue to experience issues, it's recommended to contact Zendesk customer support.
More related questions
What happened during the Zendesk Sell email integration incident on May 24, 2024?
On May 24, 2024, Zendesk experienced an issue where emails integrated with Sell disconnected. This incident affected customers across all Pods from 07:00 am UTC to 19:45 UTC. The problem was due to a software bug that prevented the system from…
What was the root cause of the Zendesk Sell email integration disconnection?
The root cause of the Zendesk Sell email integration disconnection was a software bug. This bug caused the system to fail in attempting authentication with the preferred method if a previous attempt had failed. This led to the disconnection of…
What steps did Zendesk take to prevent future email integration issues?
To prevent future email integration issues, Zendesk planned to investigate possible new alerting mechanisms for such incidents. This is part of their remediation efforts following the incident on May 24, 2024. These steps aim to enhance the…
Where can I find more information about Zendesk system status?
For current system status information about your Zendesk, you can check their system status page. This page provides updates and summaries of post-mortem investigations, usually posted a few days after an incident has ended. If you have additional…
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