Resetting Tags for Follow-Up Tickets in Zendesk
Can I reset tags for follow-up tickets in Zendesk?
Yes, you can reset tags for follow-up tickets in Zendesk. By default, follow-up tickets inherit all tags from the original ticket. However, if you need to remove these tags, you can create a trigger that uses the 'Set Tags' option to replace all previous tag values with new ones.
Be cautious when using the 'Set Tags' option, as it erases all existing tags on a ticket. This can be useful if the follow-up ticket involves a different issue and requires a fresh set of tags. For more detailed instructions, refer to the Zendesk documentation.
More related questions
How can I create a follow-up ticket for a closed ticket in Zendesk?
To create a follow-up ticket for a closed ticket in Zendesk, simply locate the closed ticket you want to follow up on. You can do this by searching for the ticket number, finding the requester, or creating a view for closed tickets. Once you have…
What information is carried over to a follow-up ticket in Zendesk?
When a follow-up ticket is created in Zendesk, it inherits most of the field values and properties from the original ticket. However, there are some exceptions. The follow-up ticket does not include comments, priority, type, group or assignee, and…
Can I change the assignee for a follow-up ticket in Zendesk?
By default, follow-up tickets in Zendesk do not retain the assignee from the original ticket. However, you can create a workflow using triggers and tags to assign follow-up tickets to the original ticket's assignee. This involves tagging tickets…
How do follow-up tickets work with email threads in Zendesk?
When an end-user replies to a closed ticket via email, a follow-up ticket is created, and the entire email thread is visible in the follow-up ticket. However, if an agent manually creates a follow-up ticket, the original ticket exchange is not…
How can I automate ticket form adjustments for follow-up tickets in Zendesk?
To automate ticket form adjustments for follow-up tickets in Zendesk, you can use a combination of triggers. One trigger can add a tag based on the form used on the original ticket, and another can set the form based on that tag. For example, if…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
