Resend Emails When Zendesk Trigger Not Applied
Can I resend emails if a trigger was not applied in Zendesk?
Unfortunately, you cannot automatically resend emails if a trigger was not applied.
If emails were not sent due to a missing trigger, you can notify end-users about the issue and invite them to contact you. Automations can be used to identify affected tickets and send notifications to users.
More related questions
How can I verify if Zendesk is sending email notifications to customers?
To verify if Zendesk is sending email notifications, check your triggers and ticket events. Ensure that your triggers, especially those titled 'Notify requester of…', are active and correctly configured to send notifications. You can also view…
What should I do if my Zendesk triggers are not sending emails?
If your Zendesk triggers aren't sending emails, first ensure they are active and correctly configured. Check that the conditions in your triggers are met by the tickets and that the correct placeholders are used to pull in ticket data. If the…
How can I check if an email was rejected due to an incorrect address?
To check if an email was rejected, look for bounce-back messages in the Suspended view. If an email address is incorrect, some email servers send a bounce-back message indicating the error. These messages appear in the Suspended view as they are…
How can I ensure email notifications are sent to users without email addresses?
Email notifications require an email address on the user profile to be sent. If a user profile lacks an email address, notifications won't be sent. While triggers will still fire, there's no alert for missing email addresses. Consider implementing…
Is there a way to view sent emails within the Zendesk interface?
Currently, Zendesk does not offer a feature to view sent emails directly in the interface. If you need to confirm if an email was sent, use the email notification ID to check logs. If issues persist, submit a ticket for further troubleshooting to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
