Requirements for Zendesk Explore Call Quality Report
What are the requirements to create a call quality report in Zendesk Explore?
To create a call quality report in Zendesk Explore, you need certain permissions and subscriptions. Specifically, you need Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and a subscription to Zendesk Talk.
Additionally, it's crucial that Talk call quality information has been collected. With these requirements met, you can proceed to create insightful reports on call quality.
More related questions
How can I report on good and bad quality agent Talk calls this month?
You can create a pie chart in Zendesk Explore to report on call quality. This involves using the report builder to visualize the percentage of good, bad, and unrecorded quality calls. To start, navigate to the Reports library in Zendesk Explore and…
What defines a good or bad quality call in Zendesk Talk?
In Zendesk Talk, call quality is defined based on reported issues. A good quality call has no reported issues, while a bad quality call has at least one reported issue. Additionally, there are calls with no quality information, which might include…
How long does it take to create a call quality report in Zendesk Explore?
Creating a call quality report in Zendesk Explore is quick and easy, taking approximately 10 minutes. The process involves setting up a new report, selecting the appropriate dataset, adding metrics and filters, and choosing a visualization type….
What visualization type should I use for a call quality report in Zendesk Explore?
For a call quality report in Zendesk Explore, a pie chart is recommended. This visualization type effectively displays the percentage of good, bad, and unrecorded quality calls. By using a pie chart, you can easily interpret the distribution of…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
