Report on Good and Bad Quality Agent Calls
How can I report on good and bad quality agent Talk calls this month?
You can create a pie chart in Zendesk Explore to report on call quality. This involves using the report builder to visualize the percentage of good, bad, and unrecorded quality calls.
To start, navigate to the Reports library in Zendesk Explore and create a new report. Select the dataset 'Talk: Calls' and add the metric 'Agent legs' to measure the number of tickets. Apply a filter to show only call legs from this month, and add the attribute 'Leg quality' to your columns. Finally, choose the pie chart visualization to display your data. This will show you the percentage of good, bad, and unrecorded quality calls for the month. For more details, check out theoriginal guide.
More related questions
What defines a good or bad quality call in Zendesk Talk?
In Zendesk Talk, call quality is defined based on reported issues. A good quality call has no reported issues, while a bad quality call has at least one reported issue. Additionally, there are calls with no quality information, which might include…
What are the requirements to create a call quality report in Zendesk Explore?
To create a call quality report in Zendesk Explore, you need certain permissions and subscriptions. Specifically, you need Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and a subscription to Zendesk Talk. Additionally,…
How long does it take to create a call quality report in Zendesk Explore?
Creating a call quality report in Zendesk Explore is quick and easy, taking approximately 10 minutes. The process involves setting up a new report, selecting the appropriate dataset, adding metrics and filters, and choosing a visualization type….
What visualization type should I use for a call quality report in Zendesk Explore?
For a call quality report in Zendesk Explore, a pie chart is recommended. This visualization type effectively displays the percentage of good, bad, and unrecorded quality calls. By using a pie chart, you can easily interpret the distribution of…
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