Require Phone Number on Zendesk Pre-Chat Form
Can I require a phone number on the Zendesk pre-chat form?
Yes, you can require customers to provide a phone number on the Zendesk pre-chat form. This can be useful for follow-up communication or verification purposes.
To make the phone number a required field, go to the Admin Center, select Chat, and navigate to the Widget settings. Under Forms, choose Pre-chat form and select Require phone number under the Visitor Profile section. This will ensure that customers must enter a phone number before initiating a chat.
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