Prefill Fields on Zendesk Pre-Chat Form
Can I prefill fields on the Zendesk pre-chat form?
Yes, you can prefill fields on the Zendesk pre-chat form using the Zendesk Widget API. This feature allows you to set default values for fields like name and email, making it easier for customers to start a chat.
To prefill fields, use the Identify feature of the Zendesk Widget API. You can include a script in your webpage that sets the default values for the fields you want to prefill. For more details, refer to the Zendesk Widget API documentation.
More related questions
How can I customize the greeting on the Zendesk pre-chat form?
You can customize the greeting on the Zendesk pre-chat form to provide instructions or a welcome note. The greeting message appears at the top of the form and is a great way to set the tone for the interaction. To edit the greeting, navigate to the…
What information can I collect using the Zendesk pre-chat form?
The Zendesk pre-chat form allows you to collect essential information from your customers before a chat session begins. This feature is available with the Web widget (Classic) and includes five customizable elements. You can gather a greeting…
How do I enable social login on the Zendesk pre-chat form?
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Can I require a phone number on the Zendesk pre-chat form?
Yes, you can require customers to provide a phone number on the Zendesk pre-chat form. This can be useful for follow-up communication or verification purposes. To make the phone number a required field, go to the Admin Center, select Chat, and…
How can I customize the department field on the Zendesk pre-chat form?
Customizing the department field on the Zendesk pre-chat form allows you to direct customers to the appropriate team or department. If you have departments set up in Chat, this field will automatically appear on the form. To customize the…
Is it possible to add custom fields to the Zendesk pre-chat form?
While it's not natively possible to add custom fields to the Zendesk pre-chat form, you can consider building a custom widget using the Web SDK. This allows you to add additional fields and render their values using a custom-built chat app….
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