Reporting on Views in Zendesk Explore
Can I report on views in Zendesk Explore?
No, you cannot report on views in Zendesk Explore. Views are used as filters to display tickets and do not serve as data points for reporting in Explore.
However, you can create reports based on the properties of the view. For instance, if your view shows open tickets from a specific organization, you can use attributes like organization and ticket status to build your report. For more details, you can check out resources on creating views to manage ticket workflow and metrics and attributes for Zendesk Support.
More related questions
Why can't I report on views in Zendesk Explore?
Views in Zendesk Explore are not reportable because they function as filters rather than data points. This means they don't provide the necessary data for Explore to generate reports. Instead, you can focus on the attributes that make up the view,…
How can I create reports based on view properties in Zendesk Explore?
To create reports based on view properties in Zendesk Explore, use the attributes that define the view. For example, if your view shows open tickets from a specific organization, use the organization and ticket status attributes in your report….
Is there a workaround for reporting on views in Zendesk Explore?
While you can't directly report on views in Zendesk Explore, you can use the attributes that define the view to create similar reports. This involves using elements like ticket status or organization to build your report. Additionally, some Zendesk…
Will Zendesk Explore ever support reporting on views?
Currently, Zendesk Explore does not support reporting on views, and there is no official confirmation if this feature will be added in the future. Users have expressed interest in this functionality, and it may be considered for future updates….
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